Last Updated: 25 August 2026

Forest bioveda (“Forest bioveda”, “we”, “us”, or “our”) operates the website https://forestbioveda.com and provides natural, Ayurvedic and wellness products through our online store.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, place an order, contact us, use our services, or otherwise interact with Forest bioveda.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain consent before processing personal information for purposes for which consent is required under applicable law.

If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal information.

1. Who We Are

Our website address is:

Forest bioveda is an online retailer of natural, Ayurvedic and wellness products.

For privacy-related questions, requests or complaints, you can contact us at:

Email: connect@forestbioveda.com

2. Information We Collect

We may collect personal information that you voluntarily provide to us, information automatically generated when you use our website, and information received from service providers that help us operate our business.

Depending on how you interact with our website, this may include:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• City, state, country and postal/PIN code
• Customer account username and password
• Order details and purchase history
• Products purchased
• Information you provide when contacting customer support
• Information you provide when submitting reviews, feedback or enquiries
• Information provided through forms on our website
• Information relating to returns, refunds or cancellations
• Any other information you voluntarily provide to us

Please avoid providing sensitive personal information through our website unless it is specifically requested and necessary for the relevant service.

3. Information Collected During Checkout

When you place an order through our WooCommerce checkout, we collect information necessary to process and fulfil your order.

This may include:

• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• City, state and PIN code
• Products purchased
• Quantity and price
• Order number
• Order and transaction identifiers
• Delivery information
• Tax or invoice information where required
• Information necessary to communicate with you about your order

This information may be used to:

• Process and confirm your order
• Arrange delivery
• Provide order updates
• Generate invoices
• Maintain business records
• Handle returns and refunds
• Provide customer support
• Prevent fraud and misuse
• Comply with applicable legal, tax and accounting requirements

Providing certain information is necessary to complete an order. If you do not provide information required for fulfilment, we may not be able to process or deliver your order.

4. Payment Information and Razorpay

Payments made through our website may be processed by Razorpay or other payment service providers made available through our checkout.

When you select a payment method, you may interact directly with Razorpay’s payment infrastructure. Payment information may therefore be collected and processed by Razorpay in accordance with its own privacy policy, terms and applicable laws.

Forest bioveda does not intentionally store customers’ full debit or credit card numbers, CVV numbers, PINs, UPI credentials or other payment-instrument credentials on our own website servers.

We may receive limited payment-related information from our payment provider, such as:

• Payment status
• Transaction ID
• Payment or reference ID
• Payment method or payment type
• Amount paid
• Refund status
• Transaction date and time
• Other information necessary to reconcile or manage the transaction

We use this information to confirm payments, fulfil orders, process refunds, prevent fraud, provide customer support and maintain appropriate financial and business records.

Razorpay may independently collect and process personal and payment-related information in accordance with its own privacy policy.

5. How We Use Your Information

We may use personal information for the following purposes:

• To provide and operate our website
• To create and manage customer accounts
• To process and fulfil orders
• To process payments through our payment providers
• To arrange shipping and delivery
• To provide order confirmations and updates
• To communicate with you regarding your purchases
• To respond to enquiries and customer-support requests
• To process returns, cancellations and refunds
• To maintain invoices and business records
• To detect, investigate and prevent fraud, abuse and security incidents
• To improve our website, products and customer experience
• To understand website usage and performance
• To personalise website content where appropriate
• To send promotional communications where permitted by applicable law
• To send product information, offers and promotions
• To administer promotions or campaigns
• To comply with legal, regulatory, tax, accounting and law-enforcement requirements
• To enforce our Terms and Conditions
• To protect our rights, property and customers
• To establish, exercise or defend legal claims
• For other purposes disclosed to you when your information is collected or otherwise permitted by applicable law

We aim to limit the personal information we collect and use to information reasonably necessary for the relevant purpose.

6. Marketing Communications

When you place an order with Forest bioveda or otherwise provide us with your contact information, we may use your email address to communicate with you about our products, services, offers and promotions, subject to applicable law.

Marketing communications may include:

• New product announcements
• Special offers and discounts
• Promotional campaigns
• Product recommendations
• Seasonal offers
• Educational or informational content relating to our products
• Updates about Forest bioveda
• Other promotional communications

We may use the email address provided during an order for these communications where permitted by applicable law.

You may opt out of promotional emails at any time by using the unsubscribe link included in the relevant email or by contacting us at:

connect@forestbioveda.com

Opting out of promotional communications will not prevent us from sending necessary transactional or service-related communications, such as:

• Order confirmations
• Payment updates
• Shipping notifications
• Delivery updates
• Refund information
• Account-security messages
• Responses to customer enquiries
• Other communications necessary to provide services you have requested

7. Promotional Communications Following an Order

When you provide your email address while purchasing products from Forest bioveda, we may use that email address for promotional communications where permitted by applicable law.

Our checkout does not currently include a separate marketing subscription checkbox.

Where applicable law requires consent for a particular type of promotional communication, we will obtain the required consent or provide the required opt-out mechanism.

You may withdraw from promotional communications at any time by:

• Clicking the unsubscribe link in our promotional emails; or
• Contacting us at connect@forestbioveda.com

Your decision to opt out of marketing communications will not affect your ability to purchase products from Forest bioveda.

8. Marketing Preferences

You can stop receiving promotional emails from Forest bioveda at any time.

Promotional emails sent by us will, where required by applicable law, include an appropriate method for opting out of further promotional communications.

You may also contact us directly at:

connect@forestbioveda.com

to request removal from our promotional mailing communications.

After you opt out, we will take reasonable steps to stop sending promotional communications to that email address within a reasonable period.

Opting out of marketing communications does not necessarily stop essential service-related communications.

9. No Marketing Opt-In at Checkout

Our website does not currently provide a separate marketing opt-in checkbox as part of the checkout process.

We may use information collected during an order, including your email address, for promotional communications where permitted by applicable law and subject to the opt-out rights described in this Privacy Policy.

We do not require customers to subscribe to a separate mailing list in order to purchase products from Forest bioveda.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly, remember preferences, provide functionality, improve security, analyse website usage and, where permitted, support marketing and advertising activities.

Cookies are small files stored on your device when you visit a website.

Depending on how you use our website, we may use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function correctly.

They may be used for:

• Shopping cart functionality
• Checkout functionality
• Customer account sessions
• Login and authentication
• Security
• Remembering essential website settings
• Preventing fraudulent or abusive activity

Disabling essential cookies may prevent parts of the website, including shopping cart or checkout functionality, from working correctly.

Functional Cookies

These cookies may remember choices and preferences to make your experience more convenient.

Analytics Cookies

Where enabled, we may use analytics technologies to understand how visitors use our website, including information such as:

• Pages visited
• Approximate location
• Device type
• Browser type
• Referral source
• Time spent on pages
• Website interactions

This helps us understand website performance and improve our services.

Marketing and Advertising Cookies

Where enabled and where consent is required, we may use cookies or similar technologies for advertising, remarketing and measuring marketing campaigns.

These technologies may allow us or advertising partners to understand whether visitors have interacted with our advertisements or website.

11. Cookie Consent

Where required by applicable law, we may display a cookie-consent banner or preference centre that allows you to accept, reject or manage categories of non-essential cookies.

You can change your cookie preferences through the cookie settings available on our website, where provided.

Some essential cookies cannot be disabled because they are necessary for the website to function.

Third-party services used on our website may also place their own cookies or similar technologies. Their use of such technologies is governed by their respective privacy policies.

12. WordPress and WooCommerce

Our website is built using WordPress and WooCommerce.

These technologies may process information necessary for website functionality, customer accounts, shopping carts, checkout, order processing, security and administration.

WooCommerce may process information associated with an order, including customer contact details, billing information, shipping information, products purchased and transaction-related information.

We configure our website and WooCommerce installation to collect and retain information reasonably necessary for operating our online store.

Third-party WordPress plugins or services installed on our website may also process information. Where appropriate, such services are addressed elsewhere in this Privacy Policy or through their own privacy policies.

13. Customer Accounts

You may be able to create a customer account on our website.

If you create an account, we may collect and retain information such as:

• Name
• Username
• Email address
• Password in appropriately protected form
• Billing and shipping information
• Order history
• Account preferences

You are responsible for keeping your account credentials confidential.

Please notify us promptly if you believe your account has been accessed without your permission.

You may request assistance with updating or deleting your account by contacting us at connect@forestbioveda.com.

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention or other legitimate business purposes.

14. Guest Checkout

Where guest checkout is available, you may be able to purchase products without creating a customer account.

We may still collect the information necessary to process, fulfil, deliver and support your order.

Guest checkout does not mean that no personal information is collected. Information required to complete your purchase and delivery will still be processed.

15. Order and Transaction Records

We retain appropriate records relating to purchases and transactions.

These records may include:

• Order number
• Customer details
• Products purchased
• Order value
• Payment status
• Transaction or reference identifiers
• Shipping and delivery information
• Refund or return information
• Communications relating to the order

We may retain such information for as long as reasonably necessary for order fulfilment, customer service, accounting, tax, legal, fraud-prevention and other legitimate business purposes.

16. Shipping and Delivery Partners

To deliver your order, we may share necessary information with shipping, logistics, courier and delivery service providers.

This may include:

• Name
• Mobile number
• Shipping address
• Postal/PIN code
• Order information
• Shipment information

We intend to provide information reasonably necessary for these providers to perform their services.

Delivery providers may process information according to their own privacy policies and applicable laws.

17. Service Providers and Third Parties

We may use third-party companies and service providers to help operate our website and business.

Depending on the services enabled on our website, these may include providers for:

• Payment processing
• Website hosting
• WordPress/WooCommerce services
• Shipping and logistics
• Email delivery
• SMS or messaging
• Customer support
• Website analytics
• Security and fraud prevention
• Marketing and advertising
• Website performance
• Backup and storage
• Spam prevention
• Social-media functionality

These providers may process personal information on our behalf or independently where they provide their own services.

We expect service providers acting on our behalf to process information only as necessary to provide their services and to maintain appropriate security measures.

18. Analytics and Website Performance

We may use analytics tools to understand how visitors use our website.

Analytics information may include:

• IP address or approximate location derived from it
• Browser and device information
• Operating system
• Pages viewed
• Referral information
• Approximate time spent on the website
• Interactions with the website
• Other technical or usage information

Where applicable, we will use consent mechanisms for analytics technologies that require consent under applicable law.

Analytics information is primarily used to improve website performance, usability, security, products and marketing effectiveness.

19. IP Addresses and Technical Information

When you visit our website, certain technical information may be automatically collected by our website, hosting provider, security tools or other technical services.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic region
• Date and time of access
• Pages requested
• Referring website
• Website activity
• Error and diagnostic information

This information may be used for security, fraud prevention, troubleshooting, website administration, analytics and performance monitoring.

20. Comments, Reviews and User-Submitted Content

If you submit a comment, review, testimonial, image or other content to our website, the information you provide may be stored and may be displayed publicly depending on the functionality used.

For example, product reviews may display your name or other information you choose to provide.

Please do not submit personal information that you do not want to become publicly visible.

Comments and reviews may also be checked through automated spam-detection services.

If you wish to request removal or correction of user-submitted content, contact us at connect@forestbioveda.com.

21. Media Uploads

If our website allows visitors or customers to upload images or other media, you should avoid uploading files containing unnecessary embedded metadata, including GPS location information.

Where possible, remove unnecessary metadata before uploading an image.

22. Embedded Content From Other Websites

Pages on our website may contain embedded content such as:

• Videos
• Images
• Social-media posts
• Maps
• Articles
• Other third-party content

Embedded content from third-party websites may behave in the same way as if you had visited the third-party website directly.

Those third parties may collect information about you, use cookies, collect technical information and monitor your interaction with the embedded content.

Their processing of your information is governed by their own privacy policies.

23. Social Media

Our website may contain links, buttons, widgets or embedded content from social-media platforms.

If you interact with these features, the relevant social-media provider may collect information about your interaction and may use cookies or similar technologies.

Your interaction with these services is subject to the relevant provider’s privacy policy and terms.

24. How We Share Personal Information

We do not intend to sell your personal information as a standalone product.

We may disclose or provide access to personal information where reasonably necessary to operate our business, including to:

• Payment processors
• Shipping and courier providers
• Website hosting providers
• Technology and IT service providers
• Email and communication providers
• Analytics providers
• Marketing service providers
• Fraud-prevention and security providers
• Customer-support providers
• Professional advisers
• Accountants and auditors
• Legal advisers
• Government authorities, regulators or law-enforcement agencies where legally required
• Other parties where necessary to protect our rights, property, safety or customers

We may also disclose information where necessary to investigate fraud, security incidents, abuse or violations of our Terms and Conditions.

25. Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to lawful requests from government authorities
• Comply with court orders or legal processes
• Meet tax, accounting or regulatory obligations
• Detect or prevent fraud
• Protect the security of our website
• Protect our rights or property
• Protect customers, employees or other persons

26. Business Transfers

If Forest bioveda is involved in a merger, acquisition, restructuring, sale of assets, financing, business transfer or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

Any successor entity may continue to process information subject to applicable law and appropriate privacy protections.

27. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention period may depend on:

• The purpose for which the information was collected
• Whether you maintain an account
• Whether you have an active or previous order
• Customer-support requirements
• Accounting and tax requirements
• Legal obligations
• Fraud-prevention requirements
• Dispute resolution
• Enforcement of agreements

For example, transaction and order records may need to be retained for longer periods than ordinary website analytics information because of accounting, tax, legal or regulatory requirements.

When information is no longer required, we may delete it, anonymise it or securely dispose of it, subject to applicable legal requirements.

28. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• Secure website connections
• Access controls
• Password protection
• Website and server security measures
• Security updates
• Backups
• Monitoring for suspicious activity
• Appropriate third-party security services

However, no website, server, online transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

29. Data Breaches and Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and make notifications where legally required.

If you believe that your account or personal information has been compromised, please contact us promptly at:

connect@forestbioveda.com

30. Your Privacy Rights

Subject to applicable law and any applicable limitations, you may have rights regarding your personal information, including the ability to:

• Request information about personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request deletion or erasure of personal information where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request access to or a copy of certain personal information
• Raise a privacy-related complaint or grievance
• Exercise other rights available under applicable data-protection laws

Some requests may be subject to legal or regulatory exceptions.

For example, we may need to retain certain information for tax, accounting, fraud-prevention, security, legal or regulatory purposes even if you request deletion.

31. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent by contacting us at:

connect@forestbioveda.com

You may also be able to withdraw consent directly through the relevant website feature, such as a cookie-preference centre.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

In some circumstances, withdrawing consent may affect our ability to provide a particular service or functionality.

Where processing is permitted or required by applicable law independently of consent, withdrawal of consent will not necessarily require us to stop that processing.

32. Marketing Preferences

You can stop receiving promotional emails by clicking the unsubscribe link included in our promotional emails.

You can also contact:

connect@forestbioveda.com

to request removal from our promotional communications.

Please understand that you may continue to receive essential service-related communications, such as order confirmations, delivery updates, payment notifications, refund notifications, account-security messages or responses to your enquiries.

33. Children’s Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

We do not knowingly request personal information from children for marketing purposes.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at connect@forestbioveda.com.

We will take appropriate steps based on the circumstances and applicable law.

34. International Data Processing

Some of our service providers, technology providers or third-party services may process information outside India.

Where personal information is transferred or processed outside India, we will take appropriate steps required by applicable law.

Third-party providers may also be subject to the laws and privacy requirements of the countries in which they operate.

35. Third-Party Links

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

36. Information From Third Parties

We may receive limited information from third-party service providers where necessary to operate our business.

For example, payment providers may provide transaction status or payment references, and delivery providers may provide shipment or delivery status.

We may also receive information from analytics, security or fraud-prevention services.

Such information will be used for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

37. Automated Decision-Making and Profiling

We may use automated technologies provided by third-party services for purposes such as fraud detection, security, website analytics, advertising measurement or personalisation.

Where applicable law provides you with rights regarding automated decision-making or profiling, you may contact us at connect@forestbioveda.com to raise a request or concern.

38. Do Not Track Signals

Some browsers provide a “Do Not Track” feature.

Because there is currently no universally accepted technical standard for responding to such signals, our website may not respond to all browser-based Do Not Track signals.

Where applicable law requires a particular response to privacy preference signals, we will comply with the requirements applicable to us.

39. Complaints and Privacy Requests

If you have any questions, concerns, complaints or requests relating to your personal information or this Privacy Policy, please contact us first at:

Email: connect@forestbioveda.com

Please provide enough information for us to understand and investigate your request.

We may need to verify your identity before processing certain requests to prevent unauthorised access to personal information.

40. Verification of Privacy Requests

For certain requests involving access, correction, deletion or other privacy rights, we may ask you to provide information reasonably necessary to verify that you are the person whose information is being requested.

We will try to keep verification requirements proportionate to the nature and sensitivity of the request.

41. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Our products or services
• Our business practices
• Technology
• Third-party services
• Applicable laws or regulations
• Privacy and security practices

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

We encourage you to periodically review this page.

42. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Forest bioveda

Website: https://forestbioveda.com

Email: connect@forestbioveda.com

43. Important Notice Regarding This Privacy Policy

This Privacy Policy is intended to explain Forest bioveda’s general privacy and data-processing practices. It does not replace or override any rights or obligations that cannot legally be excluded or limited.

Our processing of personal information will be subject to applicable laws and regulations, including applicable Indian data-protection, consumer-protection, information-technology, tax and other applicable laws.

Where this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.